Servage Revisited

This morning, we found an angry Ben who posted this fiesty comment regarding our Nasty Servage post.

I bumped into this article, and I’m sorry to say that you either must have NO (life or user) experience whatsoever, or you are a total idiot.
I’ve been hosting with Servage for 7 months now, they have given me FAR BETTER service, speed, bandwidth, uptime, options, ping-time (especially from within Europe), quality/money well spent
than ANY hosting company I have ever been with.
And believe me, I’m in hosting websites for over 10 years now. They outperform many of the big ones by miles, they are professional and very fast.
They’re experts in the field, and therefore work best for experts in the field, most likely. Retards won’t get good service anywhere on the internet, if you ask me. Your story makes no sense, knowing Steffan and Patricia for quite some time now, you probably misunderstood things and couldn’t handle having been mistaken yourself. My guess is you’re lying about most of it.
Considering the rudeness of your writing I’m surprised they didn’t even handle you appropriately; I would have refunded your money and never consider replying to your crap ever again.
You will probably delete this comment, because that’s the kind of person you are; A mean and stupid coward.

Dear Ben, what do you know about the rules of censorship here? While we appreciate your honest opinion about your love for your webhost, we think your fervent display of disrespect and blatant assumptions is extremely uncalled for. Frankly, we’re all not quite sure why you’re so agitated if you’re just a regular end-user of Servage’s services. Telling us why you think Servage was great in a more controlled manner would have won you some brownie points. We believe this could further strengthen our case. So we must thank you.
We had been with Servage for longer than the 7 months you have under your belt, and our claims remain true and honest. Our experience with our current webhost (Velcom by the way rocks!) has by far been better than the wrist-cutting one we went through with Servage. There is no reason why we will find ourselves badmouthing or being openly critical of anyone if we have been happy customers. Your assumption that we’re making this story up is quite an entertaining but incredulous proposition.
We do not know Steffan and Patricia on a personal level, and frankly, why should that matter in our evaluation of the company’s level of service? All we are interested in at the end of the day is quality and reasonable customer service.
Servage wasn’t all bad from Day One. They delivered certain aspects of what they promised until the demands of our site started to increase (which we suspect were beyond their liking as we were “site leeches”).
But for the unlimited plans they were offering, there shouldn’t be limits as far as we’re led to believe. Soon, we were confronted with erratic site suspension notices. Tickets took up to a day to get attended to. Replies were shoddy and pointless at best (they do not read the tickets you issue carefully and they love to volley) so we end up spending alot of time sorting out rather basic issues. When you give them honest feedback about their lack of service, guess what they do next? They pull the plug on your site. They want you out ‘cos they do not want “unhappy customers”. They serve you an eviction notice. Correction: they didn’t even serve us a notice for our second site. We woke up one day and found our site missing. Thousands and thousands of images and text and database missing.
If your needs are basic, Servage could serve you fine. Let’s face it, if they can’t even handle that, they’d be out of business by now. The true test of a company’s value is when they’re operating beyond that zone. What we saw, wasn’t a pretty picture.
Truth is Ben, we’ve moved on to a MUCH BETTER webhost. Stay on with Servage if you’re-happy-and-you-know-it. We hope our honest review will be helpful to others who’re shopping around for a reliable, friendly, trustworthy, honest, efficient, cost effective, no-nonsense, no-monkey-business webhost. Think of it as a public service!
Case closed.